We offer a range of user support:
Please do not post any data files as an attachment to your issue as this would violate your licence agreement with UKDS https://www.ukdataservice.ac.uk/media/455131/cd137-enduserlicence.pdf
If it is necessary to post details of the data, e.g. to reference pidps, the issue will be set to private so that only the user posting the query and team members at Understanding Society can see it.¶
- Issues raised by other users in the past
- Report a new issue
- Help on how to raise an issue
- Training courses
We aim to respond to simple queries within 48 hours and more complex issues within 7 working days. While we will aim to keep to this response times due to the current coronavirus (COVID-19) related situation it may take us longer to respond.
We are keen to hear about any data issues and experiences that you have as this will help us build the best possible knowledge database for the UKHLS and BHPS data sets.
If you are having trouble registering on the forum please email firstname.lastname@example.org¶
Understanding Society has a JISCMail email discussion list for users of the Study to ask and answer questions about analysing the dataset.
If you would like to subscribe to this list please email UKHLS-REQUEST@JISCMAIL.AC.UK
Subscribers to this list are pre-approved by Understanding Society, but once you are subscribed your messages to the list will not be moderated. Please ensure that you abide by the JiscMail code of conduct and post things which are polite and helpful to fellow data users.